Shipping & Delivery Information
We provide reliable worldwide shipping from our authorised fulfilment centres to support our business.
Shipping Rates
- Free Shipping Worldwide
Estimated Delivery Timelines
We process orders Monday through Friday.
Order Handling Time: 1–2 Business Days.
Transit Time (United States): 6–10 Business Days.
Transit Time (UK & Europe): 5–8 Business Days.
Transit Time (AU, CA, NZ): 5–9 Business Days.
Tracking & Security
- Tracking Provided: You will receive a tracking number via email within 24 hours of your order being dispatched.
- Secure Packaging: All items are quality-checked and securely packaged to ensure they arrive in perfect condition.
- Cancellation Window: You may cancel your order or change your address within 24 hours of placement.
International Taxes & Fees
- Please note that prices exclude VAT.
- International shipments may be subject to local import duties or customs fees, which are the responsibility of the customer.
Customer Support
If you have any questions regarding your delivery, our team is available:
Email: support@vintese.com
Business Hours: Mon-Fri 9:00 AM – 6:00 PM | Sat 9:00 AM – 12:00 PM (GMT).
Returns & Refund Policy
We offer a 30-day return and exchange window from the date your order is delivered. Items must be unused, unworn, and returned in their original condition with tags and packaging. Once your return is received and inspected, we will process your refund or exchange.
Return Eligibility
- Items must be unused, unworn, unaltered, and in their original packaging.
- Products must be free from damage caused by misuse and accompanied by a valid proof of purchase.
Fees & Shipping Costs
- Restocking Fee: We do not charge any restocking fees for approved returns.
- Return Shipping: Customers are responsible for return shipping costs.
- Exceptions: We will cover return costs only if the item arrived damaged, is defective, or if we sent the incorrect item. These issues must be reported within 48 hours of delivery with photo/video proof.
Refund Processing
- Once your return is received and passes inspection, we process your refund within 10 business days (Mon-Sat).
- Refunds are issued back to your original payment method.
How to Start a Return
- Contact Us: Email support@ckesemen.com with your order number and reason for return.
- Approval: Do not send items back until you receive written approval and a specific return address from our team.
- Ship: Use a trackable shipping method, as we cannot issue refunds for items lost in transit without valid tracking proof.
Order Cancellations
- You may cancel your order within 24 hours of placement. After 24 hours, orders enter processing and cannot be cancelled.
