Shipping policy

Effective Date: January 25, 2026

This shipping policy explains exactly how orders are processed, shipped, delivered, tracked, taxed, and handled in case of problems. By placing an order on our website, you confirm that you have read and agreed to this policy.

1. Shipping Destinations

We currently ship to most countries worldwide, including:

  • United Kingdom
  • United States
  • Europe
  • Australia, Canada & New Zealand
  • Asia, Middle East, Africa, South America, and Oceania

If your country is unavailable at checkout, shipping is not supported to that destination at this time.

2. Shipping Rates

  • Free Shipping Worldwide

No shipping fees will be charged at checkout.

3. Order Cut-Off Time

  • Daily Cut-Off Time: 11:00 AM (Mon to Sat) (GMT+00:00) Greenwich Mean Time (London)
  • Orders placed after this time are treated as placed on the next business day.

4. Order Processing Time

  • Processing Time: 1–2 Business days (Mon to Sat)
  • Business days are Monday to Saturday, excluding UK public holidays.

Processing includes:

  • Order verification
  • Fraud screening
  • Quality checks
  • Secure packaging
  • Handover to the shipping carrier

5. Delivery Time

Delivery times are estimates and not guarantees. They begin after order processing is complete.

United States

  • Free Standard Shipping: 5–8 Business days (Mon to Sat)

Australia, Canada & New Zealand

  • Standard Shipping: 6–9 Business days (Mon to Sat)

Europe (Including UK)

Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, Åland Islands, Albania, Andorra, Belarus, Bosnia & Herzegovina, Bulgaria, Croatia, Estonia, Faroe Islands, Gibraltar, Greece, Guernsey, Hungary, Iceland, Isle of Man, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, North Macedonia, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Svalbard & Jan Mayen, Ukraine, Vatican City

  • Standard Shipping: 5–8 Business days (Mon to Sat)

Rest of the World

(All other supported countries listed at checkout.)

  • Standard Shipping: 10–15 Business days (Mon to Sat)

Delays may occur due to:

  • Customs clearance
  • Weather conditions
  • Local carrier disruptions
  • Peak seasons or public holidays

6. Tracking Information

  • Tracking numbers are issued within 24 hours after dispatch.
  • Tracking details are sent via email
  • Tracking may take 24 hours to show movement depending on the carrier

7. Packaging & Order Protection

  • Orders are securely packaged to minimize damage during transit
  • Packaging materials may vary depending on product type and destination

8. Address Accuracy & Verification

Customers are solely responsible for entering the correct shipping address.

We are not responsible for:

  • Incorrect or incomplete addresses
  • Failed deliveries caused by address errors

Orders delivered to the address provided at checkout are considered fulfilled.

9. Order Cancellation Policy

  • Orders may be cancelled within 24 hours of placement
  • After 24 hours, orders enter processing or shipment and cannot be cancelled

10. Change of Shipping Address

  • Address changes are allowed within 24 hours of order placement
  • After this period, changes are not possible

11. Failed or Missed Deliveries

If a delivery fails due to:

  • Incorrect address
  • Customer unavailability
  • Refusal of the package
  • Unpaid customs fees

The order may be returned or abandoned by the carrier.
Re-shipping costs (if applicable) are the customer’s responsibility.

12. Damaged, Missing, or Incorrect Items

Issues must be reported within 48 hours of delivery

Customers must provide:

  • Clear photos
  • Order number
  • Description of the issue

Reports submitted after 48 hours may not be eligible for resolution.

13. Lost or Delayed Packages

  • Packages are considered delayed if delivery exceeds the estimated timeframe
  • Packages are considered lost only after carrier confirmation

We will assist with carrier investigations but cannot guarantee outcomes controlled by third-party carriers.

14. Delivery Confirmation

  • Delivery is confirmed when the carrier marks the order as delivered
  • We are not responsible for theft or loss after confirmed delivery

15. VAT, Taxes & Import Fees

Prices exclude VAT

International shipments may be subject to:

  • Import duties
  • Customs fees
  • Local VAT / GST

These fees are imposed by local authorities and are the customer’s responsibility.

16. Customer Responsibilities

Customers agree to:

  • Provide accurate information
  • Track their shipment
  • Pay customs or import fees
  • Contact us promptly regarding issues

17. Our Responsibilities

We are responsible for:

  • Processing orders within stated timelines
  • Providing valid tracking information
  • Supporting customers in delivery-related inquiries
  • Operating in compliance with UK consumer and e-commerce laws

18. Invoices & Documentation

  • Digital invoices are provided via email
  • Customs documentation is completed accurately based on order data

19. Sustainability & Packaging

We aim to reduce waste by:

  • Using optimized packaging
  • Avoiding unnecessary materials where possible

20. Security & Fraud Prevention

  • All orders are subject to automated and manual fraud screening
  • Suspicious orders may be delayed or cancelled for security reasons

21. Business & Contact Information

Vovese is a brand operated by the company Ckesemen Commerce LLC

Registered Address: 1500 N GRANT ST STE R, Denver, CO, 80203

Mail: support@vovese.com 

Phone: +1 818-280-9072

22. Policy Updates

We may update this shipping policy at any time.
Changes apply only to future orders and will be published on this page.