Payment Policy

Effective Date: January 25, 2026

This Payment Policy explains the accepted payment methods, billing process, security measures, and customer responsibilities when placing an order on our website. By completing a purchase, you agree to this policy.

Accepted Payment Methods

We currently accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • JCB
  • Apple Pay
  • Google Pay
  • PayPal

Only the payment methods displayed at checkout are available for use.

Currency & Pricing

  • All transactions are processed in the currency displayed at checkout
  • Product prices are shown clearly before payment confirmation
  • Prices exclude VAT, customs duties, and import taxes unless otherwise stated

Payment Authorization

  • By placing an order, you authorize us to charge the full order amount to your selected payment method
  • Payment authorization occurs at checkout
  • Orders are not confirmed until payment is successfully authorised.

Payment Confirmation

After successful payment:

  • You will receive an order confirmation email
  • The email confirms that payment has been received and the order is under processing
  • If you do not receive confirmation, please contact us immediately

Failed or Declined Payments

A payment may fail or be declined due to:

  • Insufficient funds
  • Incorrect payment details
  • Bank or card issuer restrictions
  • Security or fraud prevention checks

If payment fails, the order will not be processed.

Payment Security

  • All payments are processed through secure, encrypted payment gateways
  • We do not store or have access to your full card or wallet details
  • Our website uses SSL encryption to protect customer data

Fraud Prevention & Security Checks

To protect customers and our business:

  • Orders may be subject to automated or manual fraud screening
  • Additional verification may be required before order processing
  • Orders suspected of fraudulent activity may be delayed or cancelled

Billing Accuracy & Customer Responsibility

Customers are responsible for:

  • Providing accurate billing information
  • Using authorized payment methods
  • Ensuring sufficient funds are available at the time of purchase

We are not responsible for payment failures caused by incorrect or unauthorised billing details.

Refunds & Payment Method Restrictions

  • Refunds are issued only to the original payment method used at checkout
  • We cannot issue refunds to alternative cards, wallets, or accounts
  • Refund timelines are governed by our Return & Refund Policy

Chargebacks & Payment Disputes

Customers are encouraged to contact us first to resolve payment issues

Unauthorised or unnecessary chargebacks may result in:

  1. Order cancellation
  2. Account restrictions
  3. Evidence submission to payment providers

Taxes, VAT & Import Fees

Prices exclude VAT unless explicitly stated

International orders may be subject to:

  • Import duties
  • Customs fees
  • Local VAT or GST

These charges are imposed by local authorities and are the customer’s responsibility.

Payment Errors

If you believe a payment error has occurred:

  • Contact support@vovese.com within 48 hours
  • Provide order number and payment details
  • We will investigate and respond promptly

Business Information

Vovese is a brand operated by the company Ckesemen Commerce LLC

Registered Company Name: Ckesemen Commerce LLC

Mail: support@vovese.com 

Policy Updates

We reserve the right to update this Payment Policy at any time.
Changes apply only to future transactions and will be published on this page.